At Pilot Valley, we aim to make every order experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may require additional processing time.
During periods of high order volume, holidays, or circumstances beyond our reasonable control, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
2. Shipping Time
After your order has been processed, delivery times depend on the destination, shipping method, carrier, and other factors.
Estimated delivery times are provided during the checkout process where available. Delivery estimates are not guaranteed and may be affected by weather, customs procedures, carrier delays, or other circumstances outside our control.
3. Shipping Address
Please make sure that your shipping information is complete and accurate before submitting your order.
We are not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at supportnow@pilotvalley.com.
4. Order Tracking
Where tracking information is available, it may be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives the package.
5. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us at supportnow@pilotvalley.com with your order number.
We will review the available shipping information and assist you with the next steps.
6. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Where appropriate, provide your order number and photographs of the package and the affected products so that we can review the issue.
7. Customs and Duties
For international orders, additional customs duties, taxes, or import charges may apply depending on the destination country.
Any applicable charges imposed by local authorities may be the customer’s responsibility unless otherwise stated at checkout.
8. Contact Us
If you have questions about shipping or delivery, please contact:
Email: supportnow@pilotvalley.com
We are happy to assist with questions regarding your order and delivery.